These products are handmade. As such, variances in shade or weaving in the fabrics are common, these should be considered characteristic and special in every way! This product is Uniquely Yours.
Silverado Home Product Return Policy
Our return policy for all Silverado Home products is as follows:
Silverado Home will, in its sole and absolute discretion, allow for the return or replacement of any product purchased from our store within 5 days after receipt for Home Decor products, and 5 days after receipt for Apparel products if there is a legitimate reason for the return (i.e. Visible Damage not previously listed in the item description.) No returns are accepted for custom made products.
If a customer requests a return and the return is approved by Silverado Home, the money for the requested transaction is refunded back to the customer, in part or whole. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return. Customer is responsible for return shipping, and the 20% restocking fee.
Reasons Why a Purchase May Be Refunded
Silverado Home has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, Silverado Home reserves the right to reverse a sale, including but not limited to the following:
- If the product is visibly damaged.
- If the customer provides a valid reason for requesting a return within 5 days of purchase.
- If the customer provides a valid report that the charge was fraudulent or unauthorized.
- In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
- For any other reason Silverado Home deems appropriate.
Abuse of the Return Policy